Frequently asked questions

FIRST STEPS

• How can I get in touch with Babbel?
• Which languages can I learn with Babbel?
• Why choose Babbel?
• Is Babbel free?
• Can I use my Babbel account on a computer, tablet, and smartphone?
• What do I need to be able to use Babbel? (System requirements)

SUBSCRIPTIONS & PAYMENT

• How can I cancel a subscription?
• What kind of subscriptions are available?
• Do you offer gift vouchers?
• How do I make a payment to Babbel?
• When will I be charged?
• When do I need to cancel?

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THE COURSES

• What courses are available?
• Do I have to complete a course before I can choose a new one?
• How do I repeat a course or lesson?
• How do I set up my microphone to use the speech recognition tool (website)?
• How do I set up my microphone to use the speech recognition tool (Babbel apps)?
• How does the speech recognition tool work?

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YOUR PERSONAL VOCABULARY & THE REVIEW MANAGER

• What is the Review Manager?
• How does the Review Manager decide what I need to review?
• How long are the review intervals?
• In what ways can I choose to review my vocabulary in the Review Manager?
• How do I access my personal vocabulary?
• How can I delete vocabulary from my personal vocabulary?

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GENERAL QUESTIONS

• Can I use Babbel when I'm offline?
• How do I reset my password?
• What is the display language?
• How do I change my display language?
• How do I delete my Babbel account?

COUPONS & VOUCHERS

• I have a coupon or voucher, how do I redeem it?
• I received a voucher code. How and when do I choose my learning language?
• What if my voucher code doesn't work?
• Will a voucher automatically renew?

CERTIFICATES AND SCORE

• How do points work on Babbel?
• Can I get a certificate for a completed course?
• How do I change the name shown on my Babbel certificates?