If you're encountering difficulties while purchasing a subscription on the Babbel website, you’ll find solutions below to help get your subscription active in no time!
Issues with purchasing a subscription via Babbel
If you're having trouble purchasing a subscription via babbel.com, there are a few steps you can take to troubleshoot the issue:
- Check that your payment information is correct, such as card number, security code and expiration date.
- Make sure you’re using an updated browser. If issues persist, try clearing your browser's cache.
- If your bank requires 2-factor authentication, you may need to confirm the transaction with your bank (using their app or website).
- Alternatively, you can try using a different payment method.
- You can also purchase a subscription directly in our app using the Apple App Store or Google Play Store. Please note that different prices and conditions may apply.
If you are still having problems purchasing your subscription, please contact your card issuer or bank for more information. They will be able to assist you, and clarify the reason for any failed transaction.
Issues with in-app purchases
If you have problems buying a subscription in the Babbel app, please contact Google or Apple support as the processor of these transactions.
Wrong currency
When you buy your subscription on babbel.com, the currency displayed is based on your account location. If you find that the currency is incorrect, you can easily update this in your account settings. This will ensure that you are charged the correct amount for your location.