If you’re experiencing issues with your Babbel voucher, please don’t worry - there are several common problems that you can easily check to resolve the situation.


Gift voucher not received

When you purchase a gift voucher from Babbel, you should receive two emails:

  1. Order Confirmation: This email contains your order number, which begins with either G-2018 or G-2023
  2. Gift Voucher Code: Shortly after your order confirmation, you will receive a second email with your gift voucher code attached as a PDF document

If you haven’t received your voucher code, please allow at least 30 minutes for the emails to arrive. Additionally, it’s a good idea to check your spam or junk email folder, as sometimes important messages can end up there.

Case-sensitive

Please remember that Babbel voucher codes are case-sensitive. This means that if your code includes capital letters, you must enter them exactly as they appear. If you are copying and pasting the code, double check for any accidental spaces at the beginning or end, as these can render your code invalid.

Expiration date

It’s also crucial to note that all vouchers come with an expiration date. If your voucher has expired, you will see a message indicating this, and unfortunately, it cannot be redeemed.

Was this article helpful?