At Babbel, we are committed to continuously improving our app and ensuring that any bugs are swiftly resolved. However, you might occasionally experience some issues while using our platform. If Babbel isn't working as expected on your device, there are a few things you can do to fix the issue.
Strong internet connection
A stable internet connection is crucial for using Babbel effectively. If you're accessing Babbel on your computer, ensure that you have a strong internet connection. You can check your connection speed using online tools. If you're on a mobile device, it's best to connect to Wi-Fi for optimal performance.
Services like ad blockers, browser extensions and VPNs can sometimes interfere with the functionality of the Babbel app or website. Temporarily disabling them may help resolve any ongoing problems.
Check your system requirements
It's important to ensure that your computer and mobile device meets the necessary system requirements for optimal performance. If you are using babbel.com, check that your browser and operating system are up to date and if you are using the Babbel app, check in your app store if there are any updates and your tablet or phone is compatible with our app.
Clear cache and data
Clearing the cache can help resolve performance issues and improve the overall functionality of the Babbel app or website.
If you're using Babbel on a desktop you can clear cookies using this link. If you're using the Babbel app, simply delete the app and install it again from your app store.
Still having issues?
If none of these steps solved your issue, our customer service team is happy to help. Make sure to carefully describe the problem and, if possible, include a screenshot or video of the issue.
If the issue is about a specific lesson in the app, include the lesson name, the particular section you’re having trouble with or the feature, the device you’re using and a description of the issue.