What do I do if the Babbel app or website isn't working?

If Babbel isn't working on your device, there are a few things you can do to fix the issue.

Desktop

If you are using Babbel on your desktop or laptop, make sure you are using one of our supported browsers.

Learn more about which browsers we support.

iOS

If you can’t access your lessons or you see an error message, simply uninstall and reinstall the app. To install the latest version of the Babbel app, visit www.babbel.com/mobile and tap the Download on the App Store button.

For Apple iOS devices, only our multi-language app is still supported. Current users of single-language apps should update to the multi-language app in the Apple App Store or at www.babbel.com/mobile

If you have additional questions on how to update apps on your iPhone or iPad, visit Apple Support

Android

If you can’t access your lessons or you see an error message, simply uninstall and reinstall the app. To install the latest version of the Babbel app, visit www.babbel.com/mobile and tap the Get It On Google Play button.

If you have additional questions on how to update apps on your Android device, visit Google Play Help

If you're still having issues, our Customer Service team is happy to help

 

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