How can I contact Babbel?

There are several different ways that you can get in touch with Babbel’s Customer Service team. Feel free to contact us with any of the following options, and we’ll get back to you as soon as possible. 

Desktop

It’s easy to send us a message if you are logged in on your desktop. Simply click Contact in the upper right-hand corner of any Babbel lesson. From there, a chat window will open and you can message us directly. 

If you’re not in a lesson, you can reach our help chat by clicking Help in the lower right corner of your screen. This button is available on your dashboard, in the Help Center, and on most pages of Babbel’s desktop product. 

You can also send an email to support@babbel.com with your question. 

Note: If you already have a Babbel account, send an email from the email address you used to register with us or specify which email address you used. This makes it faster for us to find your account and answer your question.

iOS/ Android mobile app

  1. Open the Babbel app
  2. Tap Profile in the bottom navigation bar
  3. Tap on the settings icon in the upper right-hand corner
  4. Select Help
  5. Tap Contact us in the upper right-hand corner 
  6. Type your message and attach any screenshots (if necessary)
  7. Hit Send in the upper right-hand corner

By phone

To use our callback service please call the relevant number between the specified hours, then leave a message containing your full name, the email address that is connected to your Babbel account and the reason for your call. One of our agents will then contact you as soon as they can.

From US: +1 888 901 2932 (Please call between 8am-10am EST, Monday - Friday)
From UK: +44 20 3322 1969 (Please call between 1pm-3pm GMT, Monday - Friday)

Our Customer Service Team will answer your question as soon as possible. If we take a little longer, please be patient — there are millions of people learning with Babbel worldwide!

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