At Babbel, we are committed to continuously improving our app and ensuring that any bugs are swiftly resolved. However, you might occasionally experience some issues while using our platform. If Babbel isn't working as expected on your device, there are a few things you can do to fix the issue.
Strong internet connection
A stable internet connection is crucial for using Babbel effectively. If you're accessing Babbel on your computer, ensure that you have a strong internet connection. You can check your connection speed using online tools. If you're on a mobile device, it's best to connect to Wi-Fi for optimal performance.
Services like ad blockers, browser extensions and VPNs can sometimes interfere with the functionality of the Babbel app or website. Temporarily disabling them may help resolve any ongoing problems.
Check your system requirements
It's important to ensure that your computer and mobile device meet the necessary system requirements for optimal performance. If you are using babbel.com, check that your browser and operating system are up to date. When using the Babbel app, check in your app store whether there are any available updates and whether your tablet or phone is compatible with our app.
Still having issues?
If none of these steps solved your issue, our customer service team is happy to help. Make sure to carefully describe the problem and, if possible, include a screenshot or video of the issue.
If the issue is about a specific lesson in the app, include the lesson name, the particular feature or section you’re having trouble with, the device you’re using, and a description of the issue.