What is the class cancellation policy for Babbel Live?

Sometimes life happens and you can’t make it to class. We get it! Our cancellation policy helps us maintain strong relationships with our teachers, so we appreciate you cancelling in advance when you’re able to. For us, filling reserved spots is important for guaranteeing you have a high-quality experience every time you attend.

If you have a limited classes subscription, i.e. 1/5/10/20 classes per month, the following applies:

  • Cancellation: Class reservations can be cancelled up to 24 hours prior to start time with no charge, and the credits you used to book the reservation will be automatically returned to your account.
  • Late Cancellation: If a cancellation takes place within 24 hours of start time, any credits used towards that reservation will be forfeited.
  • Missed Class: If you miss a class that you have booked, any credits used towards that reservation will be forfeited.

If you have an unlimited classes subscription, the following applies:

  • Cancellation: Class reservations can be cancelled up to 24 hours prior to start time with no charge.
  • Late Cancellation: If a cancellation takes place within 24 hours of start time, a late cancellation fee up to 3 Eur, or the local equivalent (chart below), could be charged for select reservations. From time to time we may review or update these fees, and if we do this, it will be indicated to you before you make a class booking.
  • Missed Class: If you miss a reserved class without cancelling, a missed reservation fee up to 5 Eur, or the local equivalent (chart below), could be charged if a cancellation is not made prior to start time. From time to time we may review or update these fees, and if we do this will be indicated to you before you make a reservation booking. Applicable late cancel and missed reservation fees will be noted in the booking experience, reservation cancellation confirmation pop-up, and reservation confirmation email you receive after successfully booking a class. Incurred fees will be charged and appear on your bank statement 7 days after the reservation date.
Currency Late cancellation fee Missed class fee
USD 4 6
GBP 3 4
CAD 4 5
EUR 3 5
CHF 3 5
AUD 4 5
SEK 24 33
BRL 16 22
PLN 12 17

 

Cancel your class at least 24 hours in advance to ensure others can book your spot. If you cancel less than 24 hours ahead of class or miss the class without cancelling, we reserve the right to charge a monetary fee.

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