At Babbel, we are confident in the quality of our product and we want you to be confident in your learning experience. That's why we offer a money back guarantee - you can subscribe and start learning with us and if you change your mind, you can get your money back.
How does the money-back guarantee work?
With our 20 day money-back guarantee, we want to give you a risk-free opportunity to experience the benefits of learning with Babbel. We believe in our product and want you to feel confident in your decision to learn a new language with us.
You can simply choose and purchase any Babbel subscription that suits your learning needs and start learning. You will then have 20 days to evaluate your experience, our product, and its features. If you are not satisfied with Babbel, or have simply changed your mind, you can contact us for a full refund.
Which payments are eligible for a refund?
Our money-back guarantee is applicable for all initial purchases made at babbel.com, babbel.gifts or in the Babbel app via the Google Play Store if you request a refund within 20 days of the transaction.
Unfortunately purchases made in the Apple App Store are not eligible for our guarantee as they are subject to Apple's terms and conditions and their refund policies, which may vary depending on your country. To request a refund for a purchase from the Apple App Store, you must contact Apple directly.
The 20 day money-back guarantee does not apply to payments made for subscription renewals.
Are there any exceptions?
No, there are no exceptions, no fine print or hidden details. If you contact us within 20 days of your initial purchase and you purchased your subscription on our website or using Google Play Store you will get your money back - no reason needed, no questions asked.
How do I request a refund?
To request a refund, you’ll need to contact our support team.
The quickest and most convenient way to do this is to log into your account on babbel.com and chat with us - you can find the chat option in Profile and Settings or in our Help Centre.
Alternatively, you can find other ways to contact us here.