Sometimes life happens and you can’t make it to class. We get it! Our cancellation policy helps us maintain strong relationships with our teachers, so we appreciate you cancelling in advance when you’re able to. For us, filling class seats is important for guaranteeing you have a high-quality experience in every class you attend.
If you can’t attend a class you’ve booked, cancel at least 24 hours before the class start time so that another student can book your spot. If you cancel less than 24 hours before the class start time or miss the class without cancelling, we reserve the right to charge a monetary fee.
If you have an unlimited classes subscription, the following applies:
- Cancellation: Class reservations can be cancelled more than 24 hours before the class start time with no charge.
- Late Cancellation: If you cancel a reserved class less than 24 hours before the class start time, we reserve the right to charge a late cancellation fee of up to 10 EUR for a group class or 20 EUR for a private class, or the local equivalent.
- Missed Class: If you miss a reserved class without cancelling, we reserve the right to charge a missed class fee of up to 10 EUR for a group class or 20 EUR for a private class, or the local equivalent.
From time to time, we may review or update these fees and will communicate this to you before you make a class booking.
If you have a credit-based subscription, the following applies:
- Cancellation: Class reservations can be cancelled more than 24 hours before the class start time with no charge. The credit used to book the reservation will be automatically returned to your account.
- Late Cancellation: If you cancel a reserved class less than 24 hours before the class start time, the credit used for that reservation will be forfeited.
- Missed Class: If you miss a class that you have booked, the credit used for that reservation will be forfeited.