What do I do if the Babbel app or website isn't working?

If the app isn't letting you take lessons or is showing an error message, please uninstall and re-install the app on your device.

If you are having issues on the website, please make sure that you are using a supported browser and browser version- please click here see our FAQ article about system requirements: What do I need to be able to use Babbel? (System requirements)

If you are still having issues after the above, please get in touch with our Customer Service Team- please click here to see our FAQ article on how to do this: How can I get in touch with Babbel?